References in these conditions to ‘Heatable’, ‘Heatable Ltd’, ‘The Company’, ‘our’, ‘we’, and ‘us’ relate to Heatable Ltd, registered office: Glebe Business Park, Lunts Heath Road, Widnes, Cheshire, WA8 5SQ.
References to ‘Customer’, ‘the Customer’ and ‘you’ are references to the person who has purchased a product or service through Heatable Ltd.
The following terms and conditions constitute a distance-only contract between Heatable Ltd and the Customer.
General
Heatable Ltd is registered in England and Wales with company number 08804726.
Heatable Ltd is registered with the Information Commissioner’s Office (ZA120451) and treats all information supplied by customers as confidential. Information will only be passed on to fulfil the obligations set out in these terms and conditions.
Heatable Ltd is authorised and regulated by the Financial Conduct Authority (FRN 805259). We are a credit broker and not a lender and offer credit from a panel of lenders. We may receive commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Credit is subject to affordability, age and status. Minimum spend applies. Not all products offered are regulated by the Financial Conduct Authority.
Trademarks and other intellectual property of the Company are protected and must not be replicated or reproduced without permission.
Photographs and imagery of air-conditioning systems and components are subject to copyright, with all rights reserved. Any use of copyrighted imagery without written permission is prohibited.
Ordering
Obtaining a quote and the ordering process
The online quote tool provides a fixed, online price for a domestic air-conditioning installation based on the information provided by the Customer. Customers will be presented with suitable air-conditioning units and may choose a package that includes installation by certified engineers.
Once a Customer proceeds to booking, an installation date must be selected. Payment is required in full before the installation, either via debit/credit card, Klarna, or an approved finance agreement. After order placement, confirmation will be issued by email or telephone.
Saved quotations and prices are valid for seven days. If inaccurate information is discovered at the time of installation, the job may be halted and re-quoted. If the Customer accepts the revised quote, a new installation date will be arranged. If declined, a full refund will be issued.
Heatable reserves the right to cancel any order without prior notice.
Selecting an appropriate product
Recommendations for air-conditioning systems are based on Customer answers. It remains the Customer's responsibility to ensure suitability regarding dimensions, cooling capacity, and power. All technical details are provided during checkout.
Self-survey photographs
Customers must upload or email photographs of the installation site, including internal and external areas, at least 24 hours prior to installation. These are used to verify site suitability and plan the install. Failure to submit photographs may delay or cancel your installation.
General terms
An order placed through the online checkout or telephone constitutes acceptance of these terms and conditions. Customers must be 18 years or older.
Communication with customers
We will contact you via phone, email, or text to confirm orders, request images, provide reminders, and follow-up. Your contact and address information may be shared with installation engineers and suppliers strictly for installation purposes.
Respect towards Heatable employees
Abusive or threatening behaviour towards our staff will not be tolerated. Orders may be cancelled, and relevant authorities contacted where necessary.
Payment methods
Payment must be completed before installation. Accepted methods include:
Credit/debit card (charged in full at checkout)
Finance via approved lenders (subject to approval)
Klarna
Finance application process
Finance applications are completed online or via a link from our team. Applications are processed by third-party lenders. Approval is outside of Heatable’s control.
Finance cancellation rights (14-day cooling-off period)
If you cancel a finance agreement within 14 days after installation has begun or completed, the balance becomes payable in full via card or BACS.
Essential information about finance applications
A deposit may be required. If your finance application is cancelled, your booking will also be cancelled unless rebooked with another payment method.
Fixed price inclusions and exclusions
Included in your fixed price:
Supply and installation of one indoor and one outdoor air-conditioning unit
Pipework and cable run
Condensate drainage
Core drilling through a single external wall
Electrical connection
Weatherproof trunking in standard colours
Commissioning, testing, and demonstration
Waste removal of packaging and redundant materials
12-month workmanship warranty
Exclusions (unless specified):
Additional indoor units (multi-split systems)
Consumer unit upgrades or non-standard electrics
Wall repairs or redecoration
Specialist access (e.g., scaffolding)
Asbestos removal or hazardous waste handling
Planning permissions or landlord approvals
Wi-Fi connectivity support for smart controls
Annual servicing (required to maintain warranty)
Installation
Our obligation to you
Installations are performed by qualified, F-Gas certified engineers. All contractors are insured and vetted by Heatable.
Your obligation to us
You must provide safe, respectful access to the property. Unsafe or abusive conditions may result in work being halted without refund.
Permits and permissions
It is the Customer’s responsibility to obtain any required permissions, including landlord or building management approval. Parking permits or fees must be arranged by the Customer.
Inspection of site
The Customer must ensure access to electrical isolators and a safe working environment. If special equipment or access is required, this may be chargeable or result in a delay.
The installation process
Equipment will be delivered either prior to or on the day of installation
Engineers will use dust sheets and care when working, but redecoration is the Customer's responsibility if required
Outdoor units are mounted externally with appropriate bracketry or pads
Pipework and trunking will be surface-mounted for practicality
A test and commissioning process will follow the install
The system will be demonstrated to the Customer
Waste materials will be removed unless access restrictions apply
Engineers may take photographs for audit and compliance purposes
General installation terms
Property must be in a sound state of repair
Damage to plaster, flooring, or decor is not covered
We do not chase pipework into walls or floors
Access to high areas may require specialist equipment
Pre-existing pipework and electricals must be compliant
Decorative or specialist finishes (e.g., tiles, render) will not be reinstated
Hazardous material removal is excluded
Post-installation
Warranties, guarantees and compliance documentation
Heatable will register your installation with the relevant manufacturer and issue any applicable documents. Most products come with a manufacturer warranty. In the event of a zero-hour failure, Heatable will coordinate with the manufacturer for a resolution. Customers must contact the manufacturer directly for warranty claims.
12-month workmanship warranty
All installations come with a 12-month workmanship warranty. This does not cover:
Products not supplied or installed by Heatable
Existing property elements (e.g., pipework, decor)
Accidental or malicious damage
Misuse or interference by third parties
Cosmetic repairs or redecoration
Unfounded callouts may be charged at:
£65+VAT callout
£45+VAT per hour thereafter
Heatable must be given reasonable opportunity to rectify any issues prior to third-party involvement.
Governing Law
This contract is governed by the laws of England and Wales. Any disputes will be handled in the courts of the appropriate jurisdiction where the property is located.
Nothing in these terms affects your statutory consumer rights.
